Return Policy

Returns are only accepted for items that arrive damaged or defective. Please review the steps and timelines below.

48-Hour Window

Report and request a return within 48 hours of delivery

Damage/Defect Only

Returns are accepted only for damaged or defective items

Resolution

Replacement or refund after inspection and approval

Return Eligibility

You may request a return within 48 hours of delivery only if the item arrived damaged or defective. Any return requests outside of this timeframe or for reasons other than damage/defect will not be accepted.

  • Time limit: Request must be made within 48 hours of delivery
  • Valid reason: Damage or defect only (verified during inspection)
  • Condition: Item should be kept in the condition received, with original packaging where possible
  • Proof: Receipt/proof of purchase and clear photos/videos of the issue may be required

Non-Returnable Items

We do not accept returns for reasons such as change of mind, wrong size/color selection, preference, or general dissatisfaction when the item is not defective or damaged. Returns are strictly limited to damaged/defective items reported within 48 hours.

How to Request a Return

  1. Contact Support (within 48 hours): Reach out with your order details and the issue.
  2. Share Evidence: Provide clear photos (and where helpful, a short video) showing the defect or damage.
  3. Wait for Approval: Our team will review and confirm if your request qualifies.
  4. Pickup/Drop-off Instructions: If approved, we’ll guide you on the next steps to return the item.

Refund or Replacement

Once the item is received and inspected (and your claim is approved), we will proceed with one of the following:

  • Replacement (where available), or
  • Refund to your original payment method

Damaged or Defective Items

If you received a damaged or defective item, contact us as soon as possible (within 48 hours of delivery) with photos of the issue. We’ll review and arrange the appropriate resolution.

Questions?

If you have any questions about returns, please contact our customer service team:

  • Email: bloom.bag.gh@gmail.com
  • Phone:+233 59 723 3193
  • Location: Dome,Lolababy junction Around the Dome, GCB
  • Available 24/7